Retail Operation Manager (FMCG Sector)

Addis Ababa, Ethiopia

Major Duties and Responsibilities

  • Improve the operational systems, processes and policies for the proficient flow of information and business process;
  • Ensure systems are in place for safety measures to ensure the proper management and maintenance of data;
  • Build up an effective support function (HR, Finance, IT, Data Management, etc.) to enable the efficient delivery of services;
  • Supports inter-and intra-departmental cooperation by strengthening effective working relationships;
  • Work closely with different departments to ensure the provision of efficient and cost-effective operational services is in place;
  • Monitor overall progress to daily plan across the department and take corrective actions to optimize the efficient running of the department in order to meet customer requirements;
  • Ability to challenge and debate issues of importance to the organization, ability to look at situations from several points of view;
  • Review the overall sales trend, retail price and margins on merchandise and net operating cost;
  • Negotiate with the marketing department on additional activities to simulate sales or motivate sales associates;
  • Oversee monthly and quarterly assessments and forecasts of operational goals;
  • Ensure that staff policies and procedures/policies, are in place and adhere proficiently;
  • Promote a safe, supportive and participatory working culture as per the company’s values;
  • Develop and implement effective policies for all operational procedures and ensure the organization’s processes remain legally compliant;
  • Performs other duties as required and assigned.


Academic qualification

·       MBA in Business Administration, Management or a related field

Additional qualifications

  • Ability to prioritize tasks in a fast-paced environment;
  • Familiarity with business and financial principles including budgeting and forecasting;
  • Efficiency in English, both writing and speaking is essential;
  • Ability to work in a team and has excellent communication skill;
  • Self-motivated, result-oriented attitude and well-organized work ethic;
  • Experience in FMCG Sector is advantageous.

Years of experience: 6 years and above and 3 years in a supervisory role.

Salary: As per the company scale and very attractive

Submission:  Interested applicants fulfilling the above requirements can submit their CV and copy of their credentials through our email address

Note: – Don’t forget to write the position you are applying for in the subject line!

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