Programme Associate (Community Feedback and Response Mechanism)

Addis Ababa, Ethiopia
United Nations World Food Programme – WFP Ethiopia

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

TERMS AND CONDITIONS

Job Title: Programme Associate: Community Feedback and Response Mechanism.

Contract Type & Grade: Fixed Term -GS 6

Duty Station: Addis Ababa, Ethiopia 

Reporting Line: Head of Gender Protection and AAP

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

This job is found in Country Offices (COs). Job holders typically report directly to the Head of Protection, Gender and Accountability to Affected Populations.

At this level, job holders are expected to demonstrate responsibility and initiative to respond independently to various queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen operational problems on a daily basis. Job holders are expected to manage resources and coach and coordinate support staff.

JOB PURPOSE

The Programme Associate will work with key stakeholders (internal and external) to complement existing good practice and addresses current and emerging AAP gaps. The work of the Programme Associate will support the implementation of the WFP Protection and Accountability Policy (2020), Disability Inclusion Roadmap (2021), Gender Policy (2022-2026) and relevant WFP policies and good practice requirements.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Collaborating closely with the Head of Protection, and Gender, diversify feedback and response mechanisms. This will include strengthening existing CFRM systems and introducing new approaches. 

2. Provide input in the development and guide the integration of AAP into all key documents of WFP to guide the implementation of programme activities.

3. Working closely with the M&E Associate to establish modern and interactive AAP information management tailored to the needs of decision-makers and WFP operations.

4. Participate in and provide technical support for Community Engagement and IAAWG AAP Working Group.

5. Work closely with programme teams and CPs to ensure clear, up-to-date communications on programme and beneficiary rights for affected communities and ensure the provision, awareness, and accessible community feedback mechanisms.

6. Produce regular reports and briefings to relevant teams on trends and status of issues raised through the Complaints Feedback and Response Mechanism (CFRM) to facilitate timely programme adjustment and action as relevant.

7. Coordinate and support CFM activities, especially at the community level. These can include: identifying appropriate candidates for outreach volunteers, delivering sensitizations and training, overseeing implementation and conducting monitoring in the field

8. Oversee the work of the Helpdesk agents and community outreach workers, providing practical advice and guidance. Serve as their primary point of contact within WFP.

9. Build the capacity of WFP staff, cooperating partners and national government counterparts on AAP and complaints and feedback mechanisms, especially at regional and sub-regional levels.

10. In close collaboration with the communications team, coordinate Compliant and Feedback Team (CFT) activities — scheduling and preparing for meetings, designing and producing sensitization materials (posters, pamphlets, etc.) and monitoring tools

11. Under the guidance of the Head of the unit, compile sensitive complaints like harassment, SEA, abuse, and exploitation and process according to the CFRM SOP.

12. Support the CFT to effectively follow up on complaints from beneficiaries according to the CFRM SOP.

13. Keep up to date on WFP programmes and service delivery as well as the needs of beneficiaries and target group/priority beneficiaries.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

  • Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
  • Be a force for positive change: Implements new methods or tools to improve the team’s work processes and productivity.
  • Make the mission inspiring to our team: Maps the team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
  • Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

  • Look for ways to strengthen people’s skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
  • Create an inclusive culture: Facilitates team-building activities to build rapport in own unit.
  • Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within their own team.
  • Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.

Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.

Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.

Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

  • Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
  • Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
  • Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
  • Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfil the needs of internal and external partners.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of a university degree in economics, international affairs, business administration, social sciences, and development is desirable.

Experience: At least five years of progressive experience in programme and project implementation. Experience in evaluation/nutrition would be an added value.

Desirables: Exposure to project management and risk assessment and evaluation. 

Language: Fluency in both oral and written communication in English. Knowledge of a local language is added advantage.

KNOWLEDGE AND SKILLS

  • Experience in analyzing cross-cutting issues such as protection, gender, migration, conflict sensitivity, data protection and complaints and feedback mechanisms, and managing complex monitoring and evaluation activities spanning a range of policies and programme initiatives in international development or humanitarian contexts is an asset.

This position is open to all qualified candidates. Female applicants and people with disability are especially encouraged to apply.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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