Sales Representative Officer

Job Description

International Clinical Laboratories (ICL) is one of the largest independent clinical diagnostic centers on the African continent. ICL opened its door for service in 2004 with the aim of “contributing to the maintenance and enhancement of the quality of life throughout Ethiopia” by encompassing a system of human and physical resources designed to meet the changing healthcare needs of the population it serves.

It is the only laboratory accredited by the USA-based Joint Commission International (JCI) five times in a row. The laboratory provides more than 3000 tests in collaboration with its referral laboratories.

ICL would like to fill the following vacant positions under the Customer Service Section by inviting all qualified and competent applicants:

Basic Function of position:

Identify, qualify, and secure business opportunities; coordinate business generation activities; develop customized targeted sales strategies, retain customers.

Key Responsibilities:

Establish, promote, and maintain strong relationships with both new and existing client bases, including doctors at both private and public hospitals and clinics, and Corporates
Identify customer needs and requirements to promote our services
Provide accurate and timely information to customers regarding inquiries such as products, pricing, quotes, and issues/concerns
Identify opportunities and potential clients/prospects while developing and implementing sales strategies to achieve new business sales targets and results
Cold call; make multiple outbound calls to potential clients and close sales
Negotiate and manage sales contracts
Support lead-generation campaigns
Manage and enrich prospect & clients database
Maintain a pipeline of all sales administration
Monitor competitor activity and competitors’ products ensuring competitive pricing
Distribute marketing material to current & potential clients


Assist in determining pricing schedules for quotes and costing schedules
Assist in developing sales-related documents
Work alongside the marketing team to assist in campaigns, social media, and general marketing documents
Assist, when necessary, with customer reconciliation reports and forecasting when requested
Assist in preparing, organizing, and delivering successful MyLab check events
Travel to territories outside of scope to assist when required


Increase monthly patient sample volumes
Increase market share in-country
Increase the active clients’ database
Ensure required monthly, quarterly, and annual targets are met
Complete and submit weekly & monthly reports
Serve as the first point of contact for customer’s complaints, coordinate with customer support and client relations to complete the customer complaint feedback loop

Job Requirements

Qualifications & Experiences

At least diploma & above in Marketing Management
Having Diploma and above in Medical profession, at least two (2) years’ experience in health care and Medical industries is advantageous.
Sales experience or qualification is an advantage
Experience in IT information technology would be an advantage

Skills Required:

Strong and proven relationships in the healthcare
Knowledge of the sales process or background is an advantage
Customer orientated
Excellent time management and organizational skills
Strong sense of ethics and integrity
Good interpersonal and communication skills
Demonstrated ability to work within a team as a team player
Advanced computer literacies Ms Office:- Word, Excel, PowerPoint
Ability to work independently
Ability to work under pressure
Good interpersonal skills


Be available to work after hours and on weekends if required
Set up dashboards and reports, to track sales and identify areas for improvement
Assist with ad-hoc requests from management

Qualified applicants who fulfill the above requirements shall submit their updated CV with Cover Letter and copies of supporting documents in person to HR Admin office of ICL at “Bulgaria Mazoria”, or send using mail address from the date of this announcement within 5 consecutive days.

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