Protection Officer (Case Management)

Job Description


The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region and has been operational in Ethiopia since 2009.  With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia and Djibouti, including WASH and shelter provision, child and youth protection, gender-based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.



Under the supervision of the Protection Team Leader (community-based), the Protection Officer (Case Management) will implement the general protection case management activities in line with international standards, best practices, and DRC protection monitoring guidelines. S/he will also coordinate general protection activities with the rest of the Gambella protection team across the Lare and Wanthoa Woreda of the Nuer Zone of the Gambella region. Specifically, s/he will conduct identification, assessment, planning, intervention, and follow-up for professional case management in support of vulnerable beneficiaries. Besides, s/he will conduct timely reporting on protection trends and risks identified. The position will, furthermore, be tasked with identifying and providing direct assistance and support to people with specific needs. Additionally, the position is expected to contribute to other protection activities that the DRC is implementing across the three Itang refugee camps, including Jewi and the host community areas of the Gambella region.


Responsibilities: (in bullet points)

Implement assigned general protection case management activities in line with international standards, best practices and DRC protection monitoring guidelines.
Conduct identification, assessment, planning, intervention and follow-up for professional case management processes in support of vulnerable beneficiaries.
S/he will work with caseworkers, community structures, and other partner organization representatives and will have a frequent contact with the beneficiary community.
Responsible to establish standard integrated community protection desk services that can accommodate and ensure socially and culturally relevant services.
S/he will be reporting to the line supervisor and will be collecting reports from the community volunteers on his part.
The post holder will be responsible to work closely with and share reports with other likeminded agencies working in the area in consultation with the line supervisor.
The role holder is responsible to identify, and respond to the needs of the direct beneficiaries, coordinate and collaborate with fellow staffs, other agencies including government bodies working in the area.
To assess the outputs, outcomes and impact of the case management activities.
Representing DRC protection in the different protection technical working meeting, cluster, , and other technical working group meeting as necessary.
Facilitate case management activities in collaboration with community-based structures across the two identified woredas likewise other project locations and provide reports on weekly, monthly, and quarterly basis to the field office and all concerned bodies.
Oversee the implementation, monitoring and tracking of work plans and budget related to general protection case management activities.
The post holder is required to create safe and conduce space to deal with the beneficiaries. It also requires the post holder to conduct referrals of beneficiaries to different services providers, including cross border referrals and recommend case closure based on the level of improvement of individual beneficiaries.
Integrate case management activities and information with protection monitoring activities in the provision of individualized protection responses.
Maintain good relationships with other stakeholders to collect daily information on fresh displacements and other protection concerns in the area.
Conduct protection needs and vulnerability assessments as relevant
Ensure protection mainstreaming in all of DRC’s interventions.
Monitor protection trends, needs in DRC’s areas of intervention, and recommend activities and responses for DRC’s and other agencies.
Ensure ethical and statistically sound data collection, analysis and protection reports procedures.
Analyze disaggregated protection related data as a means to inform programming and response activities.
Regularly monitor the project’s protection activities and provide feedback for ensuring activities are responsive, and contextually and culturally appropriate.
Assisting in developing and conducting assessments, mid-term and end of project reports and evaluations.
Ensure DRC’s accountability commitments are mainstreamed into all protection activities.
Support in the development of daily, weekly and monthly reports.
Ensure proper documentation of all project activities including means of verification, assessments and case studies.


All DRC roles require the post-holder to master

DRC’s core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You involve relevant parties and encourage feedback.
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You act in line with our vision and values.

Job Requirements

Minimum of 2 years’ experience in an entry to mid-level position, with experience in the field of humanitarian response and refugee/IDP and asylum seekers context working for an international NGO, UN agency or relevant ministry or local authority.
Technical understanding of the case management processes, core protection concepts, prevention and response strategies, including experience with operationalizing global best practices and international standards for implementing protection monitoring in humanitarian contexts.
Understanding of protection tools, conducting assessment, that measure different level of protection risks regarding the nature and depth of problem and avail protection responses to reduce its effect.
Experience in community mobilization and conducting outreach activities.
Strong analytical skills
Proven record of designing and facilitating trainings and workshops on protection-related topics.
Hands-on experience with supporting community-based protection structures.
Experience working with displaced or conflict affected populations.
Strong planning, organizational and problem-solving skills with the ability to work both independently and within a team.
Integrity, strong work ethic, and ability to consistently meet deadlines under pressure.
Strong interpersonal skills and commitment to learning and implementing organizational policies and procedures.
Full proficiency in Microsoft Office, including Word and Excel.


EDUCATION: (include certificates, licenses, etc.)

University degree in Sociology, Psychology, Social work, Law, Political Science & International Relations, community development or other related field of social science studies from a recognized institution.



Excellent proficiency in written and spoken English, Amharic. Knowledge of local language is an Asset.

Interested candidates who meet the required qualifications and experience are invited to submit an updated CV and cover letter explaining their motivation and why they are suited for the post.
We only accept applications sent via our online-application form on  under Vacancies.
Please forward the application and CV, in English through the stated website no later than April 18, 2023.
For general information about the Danish Refugee Council, please consult
Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender-gap.
Equal Opportunities: DRC is an equal-opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race, marital status, or other protected characteristics

We encourage only qualified Ethiopian Nationals to apply. DRC considers all applicants based on merit.

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